Practical computer care and IT support in Coolidge, Casa Grande and nearby. Clear prices, month-to-month, and extra work only after you approve it.
Pick the one that sounds familiar, and we'll show you how we'd handle it.
Start with onboarding, then pay only for the help you use. Nothing is billed that you haven't approved.
A one-time setup. We install our remote support agent, document your computers, and confirm admin access to the systems you rely on, like Microsoft 365 and your network equipment. You keep your own recovery login.
A short look at any server is included; server work is quoted. Details
Help when you need it. No monthly fee required.
Free travel within 25 driving miles of Coolidge City Hall. Minimums & billing
Windows updates, alert review during agreed hours, and a monthly summary.
Repairs stay hourly. Without this add-on, nobody is watching your computers. How it works
Bigger jobs get a fixed or capped quote after a short discovery.
Dealership IT experience: lots, stores, and multi-rooftop shops.
Add Monitoring & Health Report for $50 a month plus $20 per computer. Enroll all of your computers or just some.
Month-to-month. Taxes are additional. Your signed agreement and service schedule confirm the final scope and fees.
Tell us how many computers you have and what's getting in your way. We'll ask a few questions about how your business runs.
We install our support agent, document your computers, and check your admin and recovery access. No fixes yet: you get a written list and decide what's next. Scope and prices go in writing.
Call or email when something's wrong. We connect remotely or come onsite, billed hourly after you approve. Add Monitoring & Health Report any time.
Your accounts stay yours. If you ever leave, you get a clean handoff within 10 days, and it's never held over an invoice.
No long contract. Cancel with 30 days' notice.
Repairs and extra work happen only after you say yes.
You keep your own admin and recovery access. Passwords go in a secure vault, never in email.
Service is scheduled around agreed hours. We're not a 24/7 helpdesk, and we won't pretend to be.
Remote sessions aren't recorded. Our tools go only on the computers you approve.
A signed agreement and service schedule spell out exactly what's covered.
The details behind our prices, written in plain language.
Onboarding is a required one-time setup: $199 per business plus $40 per computer. We install our remote support agent on each computer, document what you have, and confirm admin access to the systems you rely on, like Microsoft 365 and your network equipment. We also confirm you have your own recovery access.
It's discovery and access only. We don't make changes or fixes during onboarding. Anything we find goes on a written list, and repairs happen only with your approval at the hourly rates. Day-to-day email changes are hourly or a separate quote.
The $199 is earned when we deliver the findings list and the access check. Each $40 is earned when that computer is inventoried, or when we log that the agent cannot be installed without a repair. If you cancel before that, the unearned part is returned within 30 days.
Remote: $125/hr, 30-minute minimum. Time starts when we connect and stops when we disconnect.
Onsite: $150/hr, 1-hour minimum. Time is from arrival to departure.
After hours: $175/hr, only when we agree to take the work.
The same problem on the same day is one minimum, and extra minutes still add up. A different problem that day is billed separately. After the minimum, time is billed in 15-minute increments, and a started increment counts as a full one. The rate is the rate in effect when the work starts.
Example: a 20-minute remote fix during normal hours is the 30-minute minimum, $62.50. Another 15 minutes on that same problem the same day brings it to $93.75. A different problem that day starts its own minimum.
Normal hours are 8:00 a.m. to 5:00 p.m. Arizona time, every day. After hours is any other time, and only when we agree to take the work. We're not a 24/7 call center, and we may not be able to take an after-hours call. Services are scheduled around agreed availability, with no guaranteed response times.
No travel charge within 25 driving miles of Coolidge City Hall (130 W. Central Avenue), following the usual driving route. Onsite visits in that area are billed for onsite time only. Farther trips are quoted before the visit.
$50 per month per business plus $20 per enrolled computer. It includes device monitoring and alert review during agreed service windows, scheduled Windows updates and routine maintenance, follow-through on maintenance results, and a simple monthly health summary.
You can enroll just some of your computers. The $50 starts with the first one, so 1 computer is $70/month and 6 computers are $170/month. There's no separate minimum. Troubleshooting and repairs are billed hourly, with your approval.
The agent sends our server a computer inventory: hardware, Windows version, network addresses, and the list of installed programs. It is not locked on the computer, and a local administrator can remove it. Removing it does not cancel fees. We use it for remote support when you ask, and to keep that inventory.
Servers are quoted individually. A short look to identify a server and prepare the quote is included in the $199 onboarding. Phones, tablets, registers, and cameras are separate from a computer. A new or replacement computer is another $40 to onboard.
Onboarding is invoiced when you accept your service schedule. The add-on is billed monthly in advance. Hourly work is invoiced after it's done. Invoices are due in 15 days. Software, security products, and backup services are quoted separately, and applicable taxes are additional.
Service is month-to-month with 30 days' notice. Your accounts stay yours the whole time. If you leave, you get a clean handoff within 10 days, and it's never held over an invoice.
Tell us how many computers you have and what's getting in your way. We'll take it from there.